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Terms and Conditions

Terms & Conditions .

Confirming a purchase means you have accepted of these terms and conditions. Acceptance of the terms and conditions constitutes agreement to abide by the terms and conditions and a legally binding Contract will be entered into between yourself and this ourselves.

1)     Interpretation

a)      In these terms and conditions the following words have the following meanings: 
Contract: any Contract between ourselves and you for the sale and purchase of the goods.

b)      In these conditions references to any statute or statutory provision shall, unless the context otherwise requires, be construed as a reference to that statute or statutory provision as from time to time amended, consolidated, modified, extended, re-enacted or replaced.

2)     Offer

a)      The invitation to you to order goods from us is not an offer by ourselves to sell the goods to you. Your order for goods is an offer to ourselves to purchase eg from us subject to these terms and conditions.

b)      Wherever possible we will accept your order to purchase the goods by email.  On receipt of the email there will be a concluded Contract between you and ourselves.

c)      The email will be deemed to have been received when you are able to access the email.

3)     Payment

a)      Payment for the goods is due immediately upon the placing of the order. To place an order you will be directed to the check out page of our web site. Should you wish to place an order online, you will require completing an order form and paying by credit or debit card. You will require inserting your credit card details on this form.

b)      No payment shall be deemed to have been received and no delivery will take place until the Supplier receives cleared funds.

c)      In the event of your failure to make payment of the price at the time, then we may cancel your order.

d)     If you fail to pay the us any sum due you will be liable to pay interest to the Supplier on the outstanding sum as at the due date of payment, from the due date of payment until payment is made in full at the rate of 4% per annum above the base lending rate of the Barclays Bank plc from time to time.

4)     Description And Price

a)     The description and price of the goods shall be as shown on the our website at the time you place your order. We make every effort to ensure the accuracy of the description and price of the goods.

5)     Delivery

a)      Time for delivery shall not be of the essence.

b)      Non-prescription medicine

i)        Where an order is placed for a non-prescription medicine we will use reasonable endeavour to deliver the order to you within 7 days of receipt of your order, but in any event within 30 days from the day after you sent your order.

ii)      Where we are unable to deliver the non-prescription medicine to you within 30 days from the day after you sent your order to us, we will advise you by email of the reason for the delay and provide a revised date for delivery of the non-prescription medicine.

c)      If for any reason you will not accept delivery of any of the goods or we are unable to deliver the goods on time because you have not provided appropriate instructions:

d)     We may store the goods until delivery whereupon you will be liable for all reasonable related costs and expenses (including, without limitation, storage and insurance).

e)      If you do not accept delivery of any of the goods because you have cancelled the Contract pursuant to clause 7.a you will receive a refund or re-credit for any sum that has been paid by you for the goods within 30 days of cancellation less delivery costs.

6)     Risk/Title

a)      The goods are at the risk of you from the time of delivery to you.

b)      Ownership of the goods shall not pass to you until we have received in full all sums due to it for the goods.

c)      We shall be entitled to recover payment for the goods notwithstanding that ownership of the Goods have not passed to you.

7)     Cancellation

a)      Except as detailed below, you have the right to cancel the order at any time before the expiry of a period of 7 business days beginning with the day after the day on which you receive the goods. You may cancel by giving us notice in writing to our business address. A telephone call is not enough. The notice shall operate to cancel the order between you and ourselves.

b)      Once the we have received notice of your cancellation. We will refund or credit you for any sum that has been paid by you for the goods within 30 days of cancellation less delivery and financial processing costs.

c)      If you cancel the order after delivery of the goods to you, you are under a duty to return the goods to us at our business address at your own expense. Until you have returned the goods to us you are under a duty to retain possession of the goods and take reasonable care of them. If you fail to return the goods we may charge you the direct costs of recovering the goods. The direct cost may be deducted from any sum that has been paid by you for the goods if you do not return the goods within a reasonable time of cancellation.

d)     Due to legal requirements medicines may not be returned except to correct an error in dispatch or in response to an Official Recall.
We require that all goods returned are securely packed and suitably boxed in a manner consistent to the nature of the goods. We recommend that the original packaging be used. You are responsible for ensuring that goods are properly addressed and adequate postage is paid. We reserves the right to refuse the return of the goods where they have been used or are not of saleable quality or where you have failed to follow the oral or written instructions as to storage, use or maintenance of the goods. You will be responsible for any damage caused to the goods in transit, to the extent that such damage has been caused by your negligence or failure to ensure the return of the goods in a manner and within a time period suitable to the nature of the goods.

e)      We reserves the right to defer the date of delivery or to cancel the order or to reduce the volume of goods ordered by you (without liability to you) if it is prevented from or delayed in the carrying on of its business due to circumstances beyond the reasonable control of ourselves including, without limitation, acts of God, governmental actions, war or national emergency, acts of terrorism, protests, riot, civil commotion, fire, explosion, flood, epidemic, lock-outs, strikes or other labour disputes, or restraints or delays affecting carriers or inability or delay in obtaining supplies of adequate or suitable materials Provided that, if the event in question continues for a continuous period in excess of 6 weeks, you shall be entitled to cancel the Contract.

8)     Quality

a)      We warrant that (subject to the other provisions of these conditions) upon delivery and for a period of maximum period of 3 months from the date of delivery the goods will be of a satisfactory quality within the meaning of the Sale of Goods Act 1994, provided that where the goods supplied to you are by reason of their nature liable to deteriorate or expire rapidly the warranty period will cease on the date of expiration or deterioration of the goods as detailed in the manufacturer's instructions for the goods.

b)      We shall not be liable for a breach of any of the warranties in clause 8a unless:

i)        You give written notice of the defect to ourselves, and (if the defect is as a result of damage in transit) to the carrier, within 2 business days of the time when you discovers or ought to have discovered the defect; and

ii)      We are given a reasonable opportunity after receiving the notice of examining such goods and you return such goods to our business address at our cost for the examination to take place there.

c)      We shall not be liable for a breach of any of the warranties in clause 9.1 if:

i)        You make any further use of such goods after giving such notice; or

ii)      The defect arises because you failed to follow the oral or written instructions as to the storage, use or maintenance of the goods; or

iii)    You alter such goods without the written consent of the Supplier.

d)     Subject to clauses 8b and 8c, if any of the goods do not conform to any of the warranties in clause 8a you will have the option to cancel the order and receive a refund or credit for any sum that has been paid by you for the goods or you may receive a replacement.

e)      If we comply with clause 8d it shall have no further liability for a breach of any of the warranties in clause 8a in respect of such goods.

f)       Any goods replaced will belong to ourselves and any replacement goods will be guaranteed on these terms for the unexpired portion of the applicable warranty period.

9)     Limitation Of Liability

a)      You and ourselves shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of Contract.

b)     Subject to clauses 9c and 9d:

i)        Our total liability in Contract (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising in connection with the performance or contemplated performance of this Contract shall not exceed 3 times the amount of the price paid by you for the goods; and

ii)      We shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with the Contract.

c)      All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 1 of the Sale of Goods Act 1979) are, to the fullest extent permitted by law, excluded from the Contract.

d)     Nothing in these conditions excludes or limits the liability of the Supplier for death or personal injury caused by the Supplier's negligence or fraudulent misrepresentation.

10)Privacy Policy

a)      We will obtain personal data from you when you enquire about goods or when you place an order for goods. We agree to ensure that it will comply with the obligations imposed by the Data Protection Act 1998 in storing and processing your personal data. If you have any queries regarding the use of your personal data then please contact us. Our details are set out below.

b)      We will use your personal and other information to provide you with the goods, for administration, regulatory compliance, customer services purposes, to prevent fraud, for marketing and to ensure that the services provided by ourselves are tailored to your needs and interests. We may keep your information for a reasonable period for these purposes. We may need to share your information with our service providers, associated companies and/or agents for these purposes. We may also disclose personal data in order to comply with a legal or regulatory obligation, including without limitation to the foregoing generality the regulatory framework set out by the Royal College of Veterinary Surgeons or the Veterinary Medicines Directorate.

c)      We may also share your information with third parties for marketing purposes. If we intend to share personal data with third parties, we will seek your consent to such disclosure at that time and if such consent is given, we or the third party may contact you by mail, telephone, fax, email or other electronic messaging with offers of goods and services or information that may be of interest to you. By providing us with your fax number or telephone number you consent to being contacted by these methods for these purposes.

d)     We need your email address to be able to contact you in connection with your orders and we may contact you by email with details of similar goods that they offer. If you do not want us to do this, please advise us by sending an email to the email address below.

e)      By providing us with your personal information, you consent to us processing your sensitive personal data for the above purposes. You also consent to the supplier transferring your information to countries or jurisdictions that do not provide the same level of data protection as the UK , if necessary for the above purposes. If we do make such a transfer, we will put a contract in place to ensure that your information is protected.

f)       If you provide us with information about another person, you confirm that they have appointed you to act for them to consent to the processing of their personal data and that you have informed them of our  identity and the purposes (as set out above) for which their personal data will be processed.

g)      We may provide links to web sites operated by third parties. We are not responsible for the content or privacy policies of these sites, or for the way in which information about their users is treated.

h)      Our web site offers the use of a secure server when you place an order and we take care to ensure that information is kept secure.

i)        In the event of a sale or acquisition of some or all of our  business or assets, customer information may be one of the assets transferred.

j)        You can request from ourselves access to the personal information that we hold about you and to have any of your information corrected, for which we may charge a small fee.

k)      This Privacy Policy may change and you should review it regularly. We will notify you of any changes where required to do so.


a)      If you have any queries, comments or complaints in regard to any aspect of the Contract or the contents of this web site then contact ourselves by telephone or write to us at the our business address.


a)      Each right or remedy of ourselves under the Contract is without prejudice to any other right or remedy of ourselves whether under the Contract or not.

b)      If any of these terms and conditions is deemed to be invalid or unenforceable the remaining terms and conditions shall not be affected by such invalidity or unenforceability and shall remain in full force and effect.

c)      Any waiver by ourselves of any breach of, or any default under, any provision of the Contract by you will not be deemed a waiver of any subsequent breach or default and will in no way affect the other terms of the Contract.

d)     These terms and conditions are governed by and construed in accordance with Scottish law. Any dispute arising in regard to these terms and conditions and the content of the web site shall be submitted to the non-exclusive jurisdiction of the Scottish Courts.

Business address:

Amber Veterinary Centre, 1084 Stockport Road, Levenshulme Manchester M19 2SU

Email address:

Tel:                            +44 (0) 161 442 8161 
Fax number                 +44 (0) 161 442 3575
VAT number:              305 8398 45

The Principal of  PetCare Vets is a practicing Veterinary Surgeon and is a member of the Royal College of Veterinary Surgeons .